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Experience soft, ergonomic support designed for how you relax
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WHY SOVLY

8 Reasons to Choose Better Comfort

Ergonomic Support

Designed to reduce strain

Memory Cotton Comfort

Soft, adaptive feel

Pressure Relief

Supports natural posture

Daily Use Ready

Perfect for bed & sofa

Modern Wellness Design

Minimal, clean aesthetic

30-Day Guarantee

Risk-free comfort

Lightweight & Versatile

Easy to move and use

Trusted by Customers

Loved for everyday relaxation

SUPPORT

Frequently Asked Questions

Everything you need to know about orders, shipping, and using Sovly

Orders & Payment

Browse our products, add items to your cart, and proceed to checkout. Enter your shipping and payment information to complete your order securely.
Changes or cancellations are allowed within 12 hours of placing your order. Contact our support team immediately for assistance.
Yes, we use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways.
Yes, we partner with leading payment providers to offer flexible payment options. Select your preferred method at checkout.

Shipping & Delivery

Standard shipping takes 8-15 business days within the US. International orders may take 15-25 business days depending on location.
Yes, we offer free shipping on orders over a certain amount. Check our shipping policy or cart for current thresholds.
Tracking can take 24-48 hours to update after shipment. If there's no update after 3 days, please contact our support team.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.
Check with neighbors or building management. If you still can't locate it within 48 hours, contact us immediately for assistance.

Returns & Refunds

We offer a 30-day return policy for unused items in original packaging. Contact us to initiate a return and receive instructions.
Contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no additional cost to you.
Refunds are processed within 5-7 business days after we receive your return. It may take an additional 3-5 days to appear in your account.

Products

Yes, our ergonomic pillows are designed to provide optimal support for back, side, and stomach sleepers through adaptive contouring technology.
Place your feet on the device, select your preferred intensity level, and enjoy 15-20 minute sessions. Detailed instructions are included with your purchase.
Most covers are machine washable. For specific care instructions, refer to the product label or user manual included with your item.
Our pillows are safe for pregnancy. For massagers, consult your healthcare provider before use, especially during the first trimester.
If you have specific medical conditions, we recommend consulting your healthcare provider before using our wellness products.

Account & Support

No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences for faster checkout.
Reach us via email, live chat, or phone. Our support team is available Monday-Friday, 9am-6pm EST to assist you.

About Sovly

Sovly is a wellness brand dedicated to improving your sleep quality and overall comfort through scientifically-designed products.
Our products are manufactured in certified facilities that meet strict quality and safety standards, ensuring premium quality in every item.

Order Tracking

You'll receive a tracking number via email once your order ships. Click the link to view real-time updates on your delivery status.
Tracking numbers are typically sent within 24-48 hours after your order is processed and shipped from our warehouse.

Product Guides

Consider your sleeping position, firmness preference, and any specific needs like neck support. Our product descriptions include detailed recommendations.
We use premium memory foam, breathable fabrics, and hypoallergenic materials. Full material specifications are listed on each product page.

Wholesale Inquiries

Yes, we offer competitive wholesale pricing for bulk orders. Contact our wholesale team for pricing tiers and minimum order quantities.
Minimum order quantities vary by product. Contact our wholesale department for specific requirements and custom pricing options.

Affiliate Program

Apply through our affiliate program page. Once approved, you'll receive a unique link and access to marketing materials to start earning commissions.
Our affiliates earn competitive commissions on all referred sales. Specific rates and payment terms are provided upon program acceptance.

Accessibility

We're committed to making our website accessible to all users. We follow WCAG guidelines and continuously improve our accessibility features.
Please contact our support team with details about any accessibility barriers you encounter. We take all feedback seriously and work to resolve issues promptly.
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